TERMS OF SERVICE
Welcome to TailsAura. These Terms of Service govern your use of our website and your purchase of products from our store.
By accessing or using our website, placing an order, or otherwise using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. About TailsAura
TailsAura is an online pet store offering carefully selected pet products and accessories to customers.
Throughout these Terms, the words “TailsAura,” “we,” “us,” and “our” refer to TailsAura. The words “you” and “your” refer to the person using our website or purchasing our products.
We reserve the right to update these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.
2. Eligibility
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the applicable age of majority, you may only use our website with the involvement and supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
3. Acceptable Use
You agree to use our website only for lawful purposes.
You must not:
- Use our website for illegal or unauthorized purposes.
- Violate any applicable laws or regulations.
- Attempt to gain unauthorized access to our website or systems.
- Upload or transmit viruses, malware, or harmful code.
- Interfere with the security or operation of our website.
- Submit false or misleading information.
- Copy, reproduce, or misuse our content, images, branding, or intellectual property without permission.
- Use automated systems to scrape, copy, or collect information from our website without authorization.
- Engage in activity that could damage, disable, or interfere with our website or services.
We reserve the right to suspend or terminate access to our website if we believe these terms have been violated.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, colours and images may appear slightly different depending on your device or screen settings.
We reserve the right to:
- Change product descriptions or specifications.
- Update product availability.
- Discontinue products.
- Correct errors or inaccuracies.
- Change prices without prior notice.
Product availability is not guaranteed until your order has been accepted and processed.
5. Orders and Payments
When you place an order with TailsAura, you are making an offer to purchase the selected products.
We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraud, or incorrect information.
If we cancel an order after payment has been received, we will provide an appropriate refund.
You are responsible for providing accurate billing and shipping information. TailAura is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by you.
6. Pricing and Taxes
All prices displayed on our website are subject to change without notice.
Any applicable taxes, duties, or charges will be handled according to the laws applicable to your order and delivery destination.
If a pricing or product information error occurs, we reserve the right to correct the error and, where appropriate, cancel or adjust the affected order.
7. Shipping and Delivery
Shipping times and processing periods are provided as estimates and may vary depending on your location, shipping method, courier delays, customs procedures, weather, and other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for current processing and delivery information.
Providing an incorrect or incomplete shipping address may result in additional delivery costs or delays.
8. Returns and Refunds
Returns, refunds, replacements, and exchanges are handled according to our Return & Refund Policy.
Nothing in these Terms limits or excludes any rights or remedies you may have under applicable Australian consumer law.
If you believe your product is faulty, damaged, defective, or does not meet applicable consumer guarantees, please contact us as soon as possible.
9. Intellectual Property
All content on the TaislAura website, including logos, branding, text, graphics, photographs, designs, and other materials, is owned by or licensed to TailsAura unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially use our content without our written permission.
10. User Reviews and Feedback
If you submit reviews, comments, suggestions, photographs, or other content to TailAura, you agree that the information is truthful and does not violate the rights of another person.
You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, threatening, or contains malicious software.
We reserve the right to remove content that violates these requirements or is otherwise inappropriate.
11. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, shipping services, applications, or other services.
We do not control third-party websites and are not responsible for their content, policies, availability, or practices.
Your use of third-party services may be subject to their own terms and privacy policies.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.
We may temporarily suspend, modify, or discontinue parts of our website for maintenance, updates, security, or other legitimate reasons.
13. Limitation of Liability
To the maximum extent permitted by applicable law, TailsAura will not be responsible for losses or damages arising from your use of our website or products where such liability can lawfully be excluded or limited.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under applicable law, including the Australian Consumer Law.
14. Indemnity
To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
15. Termination
We may suspend or terminate your access to our website or services if you breach these Terms or engage in unlawful, fraudulent, abusive, or harmful activity.
You may stop using our website at any time.
Any rights or obligations that by their nature should continue after termination will remain in effect.
16. Governing Law
These Terms are governed by the laws applicable in Australia, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms prevents you from exercising rights available to you under applicable Australian consumer law.
17. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be posted on this page with the updated date. By continuing to use our website after changes are posted, you agree to the updated Terms.
18. Contact Us
If you have questions about these Terms of Service, please contact us:
TailAura
Email: support@tailaura.com
Website: tailaura.com
TailAura — Because happy pets make happy homes. 🐾