RETURN POLICY

Return Policy

 

At TailAura, we want you and your furry companions to be happy with every purchase. If your order doesn't meet your expectations, we're here to help.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging where applicable

  • Include proof of purchase or order number

  • Not show signs of use, damage, washing, or alteration

For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the item and packaging

We'll review the issue and, where appropriate, arrange a replacement or refund.

3. Change of Mind

If you simply change your mind, you may request a return within 30 days of delivery, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise required by applicable Australian consumer law.

4. Refunds

Once your return is received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges may not be refundable for change-of-mind returns.

5. Exchanges

If you receive a defective or incorrect product, please contact us before sending anything back. Depending on availability, we may offer a replacement or another appropriate solution.

6. Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major failure or does not meet the consumer guarantees required by law, you may be entitled to a refund, replacement, or other remedy.

7. How to Request a Return

To request a return, contact our support team:

Email: support@tailaura.com

Please include your order number, the reason for your return, and any relevant photos.

We'll provide you with the next steps.

TailAura Customer Care

We aim to make every order experience simple and stress-free. If you're unsure whether your item qualifies for a return, contact us before sending it back and we'll be happy to assist.

TailAura — Because happy pets make happy homes. 🐾