SHIPPING INFORMATION
At TailsAura, we aim to make your shopping experience simple and transparent. All delivery and processing estimates below are provided in working days (Monday to Friday) and exclude public holidays.
How Shipping Works
Your order goes through two stages:
Processing Time
This includes order verification, product preparation, quality checks, and packaging before your order is dispatched.
Shipping Time
Once your order has been dispatched, shipping time refers to the period required for your package to travel from our fulfillment center to your delivery address.
Standard Shipping
For most destinations, orders are generally processed and dispatched within 48 hours.
Please note that actual delivery times may vary depending on your location, courier delays, weather conditions, customs procedures, and other circumstances outside our control.
International & Special Destinations
Some destinations require additional processing and transit time. For these locations, please allow:
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Processing: 3–7 working days
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Shipping: 14–20 working days
Available shipping methods for these destinations may include Express Shipping or VIP Shipping, depending on availability at checkout.
Delivery Delays
While we work with our fulfillment and shipping partners to deliver orders as quickly as possible, occasional delays may occur due to:
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Public holidays
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Weather or natural events
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Customs clearance
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Incorrect or incomplete delivery information
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Courier or carrier delays
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High-volume shopping periods
These delays are outside TailsAura direct control.
Order Tracking
Once your order has been dispatched, you may receive tracking information by email or through the contact details provided during checkout.
Please allow some time for tracking information to become active after dispatch.
Important Information
Please make sure your shipping address is complete and accurate before placing your order. TailsAura is not responsible for delays or additional costs caused by incorrect or incomplete address information.
In Summary
Most orders: Dispatched within 48 hours
Special destinations: 3–7 working days processing + 14–30 working days shipping
Timeframes: Monday–Friday, excluding public holidays
If you have questions about your order or delivery, please contact us at:
TailsAura — Quality essentials for happier pets. 🐾